Temporary adjustments with regard to delivery
The coronavirus (COVID-19) provides exceptional conditions. Attention to people and our society is more important than ever. The delivery of mail, parcels and other shipments is important for social traffic in these difficult circumstances. As long as this is safe and healthy, our delivery partner PostNL, the Dutch national postal service, will continue to deliver in a responsible manner. According to the Dutch National Health Institute RIVM, the risk of contamination via mail and parcels is very small. They indicate that there is no evidence that people have been infected by mail and packages.
Delivery in the UK
We are still able to reach UK destinations, however we see that delivery is delayed due to the COVID-19 measures.
There is an adapted procedure for signature of receipt via the local Royal Mail postal service and other parcel services.
Status of orders
To stay well informed, we recommend that you follow the status of your delivery in the PostNL app. Here you can track your package with track & trace (this also applies to international shipments) and stay informed via push notifications. If there are any changes in the delivery, you will find the latest information here.
The corona virus has consequences for sending mail and packages abroad. You can find the latest information on postnl.nl/isa and you can see what this might mean for your shipment.
In the UK (excluding Gibraltar and Channel Islands) we will deliver your bulbs for free when your order is over £100,-, under £100,- a £9,95 shipment fee will be charged.
When you order pre-order items and seasonal items at the same time, your order is split into two delivery times and we charge pre-order shipping costs extra.
Delivery will be weekly. You can make your order anytime. You can plant your bulbs after receiving them, before the frost period.
Track & Trace
All our products are sent using Track & Trace, enabling you to keep track of where your order is and when you can expect it. As soon as our shipping agent has started processing your order, you will receive an email from us containing your unique Track & Trace code and a link that you can use to keep track of your order.
In Europe we use various shipping agents, each with years of experience in postal service delivery within Europe and worldwide. They can offer you the best service for each country.